Business Systems Analyst

The primary duty of the Business Systems Analyst is to ensure business needs are met by aligning systems technology to the overall business strategy. Specific duties include: 1) Maintain systems configuration and administration. 2) Collaborate with leadership and peers to support effective functionality around customer relationships and grant management. 3) Lead the identification of risks/opportunities and communicate in a timely manner to the business, recommending strategies to achieve key goals and metrics. 4) Integrate all processes and systems to fully optimize customer experience as well as grant management activities. 5) Execute data analysis to identify and communicate opportunities for the organization and provide recommendations to working teams/leadership. 6) Lead the functional and technical training to support utilization of the system and adherence to defined business processes. 7) Manage contractors and/or consultants as applicable to ensure project outcomes are met. 8) Work on advanced computer software application skills like MS Office, ERP systems. 9) Manage system administration and configuration of grant management tool SmartSimple and other non-profit grant management systems according to business needs. 10) Utilize Salesforce development, administration, and configuration to maintain effective customer database for marketing and communication needs for business. 11) Generate reports and dashboards using SQL, SOSL and SOQL query language for audit needs, better customer outreach and business enhancements.

This position requires a Bachelor’s degree (or equivalent) in Computer Science, Computer and Information Technology, or a closely related field and two (2) years of related industry experience. Experience must include two (2) years of experience, which may be concurrent, with all of the following: 1) Designing, developing and implementing system improvement recommendations to achieve customer relationship and grant management objectives; with demonstrated experience in system documentation, planning and developing timelines, and creating enhancements for improved collaboration with business and vendor support teams. 2) Salesforce system administration and development which includes configuration of standard & custom objects using Apex classes & Triggers, workflow rules, process builders and flows. 3) Utilizing Salesforce development, administration, and configuration to maintain customer database for marketing and communication needs for business. Experience must also include demonstrated experience in each of the following: 1) Supporting customer relationship and grant management processes through contract management, email marketing using Salesforce & Pardot, and reviewing grant application approvals and reports through Smart Simple. 2) Generating reports and dashboards using SQL, SOSL and SOQL query language for donation, organizations & finance reports. All experience may have been gained concurrently. Experience must have been acquired after completion of the Bachelor’s Degree program. Full-time, position located in Phoenix, AZ. Please apply online at https://careers.petsmart.com.