
Technical Administrator
Technical Administrator
Position Overview
We are seeking a highly organized and technically skilled Technical Administrator to support both operational and technology-driven initiatives. This hybrid role involves managing administrative tasks while also providing hands-on support across Microsoft 365, Azure, Salesforce, and AI tools. The ideal candidate is detail-oriented, self-directed, and experienced in maintaining cloud-based systems, internal workflows, and documentation.
Key Responsibilities
Administrative Functions
Manage, organize, and maintain internal documents and records across platforms
Coordinate internal workflows, assist with project timelines, and track system usage
Support IT asset procurement, software license renewals, and vendor coordination
Oversee onboarding/offboarding processes (user setup, access control, hardware tracking)
Maintain internal SOPs, knowledge bases, and tech documentation
Technical Support & System Administration
Administer and support Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
Manage users, groups, and access rights in Azure Active Directory
Provide Tier 1/2 technical support across desktop, cloud, and collaboration tools
Assist with system usage tracking and automation using Salesforce
Configure and support Salesforce CRM (user roles, dashboards, data hygiene)
Deploy and support AI tools (e.g., Microsoft Copilot, ChatGPT, Power Platform)
Build or support workflow automations using Power Automate or Salesforce Flow
Help implement and evaluate tech tools that enhance productivity and collaboration
Required Qualifications
3+ years in a technical administrative or IT support role
Hands-on experience with Microsoft 365, Azure portal, and SharePoint
Working knowledge of Salesforce administration (basic setup, reporting, data management)
Familiarity with AI tools, such as Copilot, ChatGPT, or Power Platform
Excellent organization, document management, and communication skills
Ability to support end-users in both remote and onsite environments