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IT Systems Support 1

Montana Department of Justice
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Join us at Montana Department of Justice IT Services and be part of a team where your IT skills power public safety and justice across Montana.

 

At Justice Information Technology Services (JITS), we’re more than just an IT team, we’re a trusted partner to law enforcement, victim advocates, legal teams, and other key public service departments across Montana. Our technology supports critical work like missing persons investigations, children’s justice, forensic services, consumer protection, and highway safety.

If you're passionate about technology and want to contribute to something meaningful, you’ll find purpose, variety, and growth here. Every day brings a new challenge—and a chance to make a real impact within your community.

Why You’ll Love Working with Us

  • Meaningful Work: Support IT systems that help protect and serve Montana communities.
  • Team Culture: Work with a collaborative, friendly team that values innovation, communication, and shared success.
  • Great Location: Based in beautiful Helena, Montana—with easy access to nature, a relaxed pace of life, and a strong sense of community.
  • Excellent State of Montana Benefits:
    • Paid vacation, sick leave, and holidays
    • Comprehensive health, dental, and vision coverage for you and your family. 
    • Retirement plan options through MPERA
    • Flexible spending accounts and pre-tax savings
    • Eligibility for Public Service Loan Forgiveness (PSLF)
    • Employee Assistance Program (EAP) for mental health and personal support

About the Role – IT Systems Support 1

Pay Range: $24.00 – $26.50/hour
Location: Helena, MT
Schedule: Full-time, with occasional on-call or after-hours work

As a key member of our technical support team, you’ll install and maintain computer hardware/software, help users troubleshoot tech issues, and support DOJ networks statewide. This position is a great fit for someone who enjoys solving problems, working hands-on with technology, and being part of a purpose-driven team.

Key Responsibilities:

  • Install, configure, and maintain desktops, laptops, and peripherals (printers, scanners, etc.)
  • Provide technical support and troubleshooting for software and hardware issues
  • Support users across DOJ’s local and wide area networks
  • Train users and respond to IT support requests
  • Drive a state vehicle to install or service equipment (lifting up to 25 lbs required)

What You Bring

Minimum Qualifications:

  • Associate degree in IT or a related field
  • 1–3 years of experience supporting networked computer systems
    (Or equivalent education, certifications, or hands-on experience)

Soft Skills:

  • Strong communication and teamwork skills
  • Professional, patient, and solution-oriented
  • Willing to give and receive constructive feedback
  • Able to work independently and collaboratively
  • Emotionally intelligent and adaptable

Preferred Experience:

  • Microsoft Windows (current and past versions)
  • Microsoft Office Suite
  • Microsoft Active Directory
  • Common peripheral devices (printers, scanners, MFPs)
  • Diagnostic tools (MS Sys-internals, antivirus/malware software)
  • LAN, WAN, WWAN knowledge
  • Microsoft System Center
  • Mobile devices (smartphones, tablets)

Physical & Scheduling Requirements

  • Work at a computer for extended periods (8+ hours/day)
  • Occasionally work more than 40 hours/week or be on-call for system upgrades
  • Lift and install hardware (up to 25 lbs.)
  • Use phone and remote support tools to assist users

Special Information:

  • Must be eligible to work in the U.S.
  • Valid driver’s license required (with fewer than 12 conviction points in the last 36 months)

Successful applicants (s) will be subject to: 

  • Criminal History Fingerprint Check
  • Intensive Background Check
  • Driving History

How to Apply

To apply, please submit a resume and cover letter.
Tip: When uploading your resume, be sure to mark it as a “Relevant File.”

Your resume should include:

  • Work experience and responsibilities
  • Start/end dates (month/year)
  • Reason for leaving previous roles

This position is legislatively funded and renewed every two years.


Closing Date (based on your computer's time zone): August 17, 2025, 11:59 PM.