IT Content Engineer
Hiring Wage: $64,500 - $67,710/yr DOE
Status: Full-time with benefits
Closing Date: March 31, 2019
Application Materials: Apply online at adacounty.id.gov/jobs
General Summary
Designs, develops, implements, and evaluates Information Technology training solutions for technical/computer applications and training delivery; evaluates potential software application-related training solutions and the use of technology. The content engineer organizes the shape, structure, and application of content assets. This position focuses on technical training; implements training solutions for all software application and technology training needs; develops and implements electronic delivery, e-learning, and an electronic library or learning management system; coordinates the support and logistical activities for all training solutions provided, including organization, class management, and other administrative support activities; performs related duties as required.
Distinguishing Features Of The Class
The IT Content Engineer works under the general direction of the IT PMO Manager who makes assignments in terms of overall purpose and scope. The incumbent is expected to independently manage, control, and monitor a diverse range of advanced training functions.
Content Engineer I - characterized by a minimum of 2 years of experience in the field, develops and facilitates complicated and specific e-training courses to meet Information Technology business needs, work is performed under general supervision; may provide leadership to Information Technology staff.
Content Engineer II - characterized by 4 years of experience, works independently to, and will be responsible for full staff development, deployment and maintenance of eLearning solutions for Information Technology staff and department clients.
Essential Functions
IT Content Engineer I
- Conducts training needs analyses to determine customer needs prior to recommending training solutions;
- Participates as a project resource to coordinate training needs between the customer and the project team;
- Researches, analyzes and makes recommendations regarding e-learning, electronic delivery, on-line training and other computer-based training, vendor-based training materials, contract training services and related hardware purchases;
- Evaluates training outcomes to ensure training needs have been met;
- Helps develop training plans and helps determine Information Technology training priorities based on assessed needs and available resources, focusing on technical training; determine the most effective training delivery method;
- Helps design and develop technical training solutions in conjunction with project teams;
- Helps evaluate both technical training solutions to ensure training needs have been met, and modifies training solutions as required to proactively prepare for future delivery;
- Review and update computer based training modules, materials, and software;
- Assists with research, analysis and recommendation development regarding e-learning, electronic delivery, on-line training, other computer-based training, vendor-based training materials, contract training services and related hardware purchases;
- Schedules technical and selected non-technical training solutions, including courses and classes;
- Provides necessary coordination and administrative support for training solutions including but not limited to training rosters, vendor support, audio-visual preparation, training materials, training supplies, and evaluations;
- Serves as a cross-functional team facilitator for the Information Technology department;
- Provides oversight of the Information Technology knowledgebase for standards in content;
- Creates and compiles surveys and results as it relates to the user experience;
- Assists in Information Technology employee development;
- System administrator for the learning management system, IT knowledgebase.
IT Content Engineer II
- Conducts informal training needs analyses pursuant to county-wide, office, or department requests for technical training solutions, ensuring business needs are addressed and training solution goals are met;
- Develops innovative visual workplace solutions, e-training, and technology at operator and technician point of use;
- Develops training plans and helps determine training priorities based on assessed needs and available resources, focusing primarily on technical training;
- Evaluates both technical and non-technical training solutions to ensure training needs have been met, and modifies training solutions as required to proactively prepare for future delivery;
- Reviews and updates computer based training modules, materials, and software;
- Researches, analyzes and makes recommendations regarding e-learning, electronic delivery, on-line training, other computer-based training, vendor-based training materials, contract training services and related hardware purchases;
- Designs, develops and produces all necessary training materials and aids to support training solutions, to include course outlines, testing materials and evaluation tools;
- Provides necessary coordination and administrative support for training solutions including but not limited vendor support, audio-visual preparation, training materials, training supplies, and evaluations;
- May serve as system administrator for network training related applications;
- Comfortable working in a rapidly changing environment where ambiguity and short turnaround schedules are the norm;
- Plan and write content for e-learning interfaces, including interaction flows, product tours, transactional emails and launch education materials, as well as apply consistent standards and elevate the overall quality of our work;
- Understand design thinking and user experience.
Job Requirements
IT Content Engineer I
- Bachelor's degree from an accredited university in Instructional Systems Design, Training Design, or Adult Education, or equivalent experience in training analysis, design, development, implementation, and evaluation;
- Two to four years of relevant experience;
- Beginning knowledge of adult education practices, principles, and methodologies as well as basic and advanced learning theories;
- Knowledge of information technology services and related practices, principles, and legal requirements;
- Skill in verbal and written communications;
- Skill in establishing management and supervisory support for training activities;
- Ability to identify and analyze training needs;
- Ability to design training solutions;
- Ability to develop e-training solutions, including training materials, audio-visual training aids, strategies, plans, programs, classes, and electronic libraries;
- Ability to implement training solutions, facilitate learning, and interact effectively with diverse employee populations;
- Ability to evaluate the effectiveness of training solutions;
- Ability to communicate verbally and in writing, exercise tact and diplomacy, and maintain confidentiality;
- Ability to effectively work as part of a team to accomplish division and department goals;
- Ability to establish and maintain training records systems;
- Ability to compile data and information for reports and compose documents, e-mail, and correspondence with a high degree of accuracy;
- Ability to maintain effective working relationships with other employees, managers, department heads, elected officials, and the general public; and
- Ability to work under own initiative with limited supervision.
IT Content Engineer II
- In addition to the above requirements;
- Four to six years relevant experience;
- Advance knowledge of adult education practices, principles, and methodologies as well as basic and advanced learning theories;
- Advanced knowledge of information technology services and related practices, principles, and legal requirements;
- Ability to work under own initiative and utilize independent judgment.
Other Requirements
- Must possess and maintain a valid driver's license;
- Must pass a criminal background investigation.
Work Environment and Physical Demands
- Work is performed primarily in an office, computer lab, or classroom environment, and the employee in this class is subject to inside environmental conditions;
- The work requires sufficient personal mobility and physical reflexes which permit the employee to function in a general office environment while accomplishing tasks;
- Much of the work involves a combination of standing, walking, and sitting;
- Incumbent may be required to lift up to 20 pounds.