Program Manager - Philadelphia, PA

Full-Time Position

Program Manager – Philadelphia-based

Company Description

Operating since 2013, Pioneer Academics is an American education organization that values

integrity, mutual respect and teamwork. It offers every team member the chance to engage in

a dynamic and exciting entrepreneurial environment on a global playing field.

Pioneer Academics created the new concept and model where college-level research

opportunities are granted online to exceptional, motivated high school students from around

the world to produce student-lead research papers. Selected students work one-on-one with

leading American professors in cutting-edge studies of their interest, culminating in original

research and authoritative evaluations from their professors.

Position Brief

 Industry: International Education (Academic Research)

 Location: Philadelphia, the United States

 Job type: Full time

 Department: Operations

 Required experience: Minimum 5 years of related working experience

 Language required: English (professional)

Position Description

Pioneer Academics is seeking dedicated and experienced professionals to join our team of

program managers. Your role will be key in establishing and developing an outstanding

educational experience for our students and professors. This position will allow you to manage

a small team while working with an international team to coordinate the efforts and cultural

understanding of students across different countries and of professors from leading American

colleges and universities. The Program Manager will also be responsible for driving the

coordinating team in the US including the part time coordinators and three or more full time

coordinators in the US to ensure a superb operation and execution of the quality control.

You will engage in an international and exciting entrepreneurial environment that promotes

opportunities to explore and expand your professional interest and career. In order to keep

improving the learning experience Pioneer delivers to students, this position requires hard

work, dedication, problem solving skills, leadership and creativity to guide the team

navigating though some unparalleled challenges from the unique model Pioneer created.

Key Responsibilities

 Drive the US coordinating team including part time and full time coordinators by training,

supervising, reviewing and improving the team’s performance

 Managing the operational administrations, logistics, and communications

 Supervise and ensure the operations policies and procedures are executed

 Responsible for managing the part time PCs with critical feedback, review, contracting and

payment.

 Coordinate with the international teams for execution and system set up and improvement

 Coordinate with professors and the student participants assigned to you through each

phase of the academic research program to ensure smooth execution of the student groups

you manage managing research cohorts

 Recruit and train outstanding program coordinators

 Proactively guide, support, and monitor the program coordinators team to ensure they are

providing optimal support to the students

 Track program coordinator team members' performance and billing ensuring accurate

reporting and optimal efficiency

 Develop new policies and methods to improve the performance of the program

coordinators

 Provide technical and academic support and training to the student participants

throughout the program

 Coordinate with professors and student participants to construct schedules for both the

group sessions and individual sessions

 Engage and follow up with students, parents and teachers through calls

 Lead the examination and analysis of current processes and procedures to identify areas

for potential improvements

 Run weekly program management meetings with team members to discuss issues and

progress of research cohorts

Essential Qualifications

 A Bachelor degree with minimum of three years of work experience, preferably education

related

 Strong interpersonal skills as well as written and oral communication skills

 Well-organized, detailed-minded and student-oriented

 Excellent time management skills with willingness to take initiative

 Willingness to coordinate with professors, students and international team members

across time zones which will require work during non-regular business hours

 Excellent command of English

 Willingness to work during non-regular hours with the international team

 Willingness to travel occasionally nationally and internationally

Desirable Criteria

 Strong interest in education, innovation, and learning

 Strong interest in online education and passion to help students succeed in academic

programs

 A patient, optimistic and supportive team player and leader

Pioneer offers a strong benefits package - medical, dental, and life insurance - as well as a 401k plan with a 50% company match. We suggest all serious candidates visit our website at www.pioneeracademics.comto learn more about the organization. If you are interested in joining our dynamic team and believe you would be a great fit for the position described above, please submit your Most Updated Resume and Cover Letter to careers@pioneeracademics.com.