Emergency Communications Supervisor

Emergency Communications Supervisors at the Bureau of Emergency Communications plan, supervise, coordinate and evaluate the work of operations employees who process a high volume of calls for law enforcement, fire and medical assistance. Additionally, supervisors are directly responsible for ensuring a productive and positive work environment and for consistently contributing to that environment. Incumbents play a key role in the effective management of emergency situations, either directly or indirectly, and must be able to think clearly and respond appropriately and professionally under stressful and rapidly evolving conditions. They are also responsible for monitoring the performance of all on-duty personnel as well as for ongoing performance feedback for their assigned employee detail. Supervisors contribute to process improvement, serve as committee chairs, prepare reports and other written materials concerning individual and group performance, ensure compliance with bureau standard operating procedures, labor contracts and partner agency agreements and interpret federal, state and local laws applicable to areas of responsibility. Supervisors are also responsible for fielding calls from complainants and various outside agencies in an effort to provide the highest level of service to the community and partner agencies.

The City of Portland is committed to offering medical, dental, vision, basic life, and long-term disability coverage that provides quality care, support and value to eligible employees and their family members. Additional benefits such as flexible spending accounts, supplemental life insurance, and employee assistance program coverage are available to ensure employees have the appropriate tools to safeguard themselves and their family. The City of Portland participates in PERS, the Oregon Public Employee Retirement System. For more information on the City of Portland's benefits please click Benefits Information | The City of Portland, Oregon.

To Qualify

1. Knowledge of theory, principles, practices, techniques and technology in the field of emergency communications for a large public safety function.

2. Knowledge of the principles and practices of effective supervision.

3. Ability and experience supervising and directing critical situations and functions in a multitask and fast paced environment, requiring a high degree of accountability.

4. Ability and experience organizing, setting priorities and exercising sound independent judgment within areas of responsibility.

5. Ability to exercise tact and diplomacy in dealing with sensitive, complex and confidential issues and situations.

6. Ability and experience presenting information clearly, logically and persuasively.

Pass a comprehensive background investigation.