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Procedures Coordinator

General Duty Statement
Performs advanced-level technical work involving department specific software applications and customer support services for automated information systems. Assesses and analyzes technology problems, troubleshoots issues, coordinates problem resolution and performance improvement plans with City Information Services. Designs and implements procedural solutions and may design and coordinate software solutions. Develops appropriate procedures and processes in support of department-specific software. Creates and maintains user guides, protocols and procedure manuals related to software systems. Provides technical support and training, identifies and makes recommendations to management regarding process and procedural improvements. Coordinates software development and improvement projects for the department. Develops custom reports which measure statistical data related to budget and performance indicators. Performs other duties as required.
Essential Functions are the functions that the individual holding the position must be able to perform unaided or with the assistance of a reasonable accommodation. The Essential Functions for this position are identified in the Supplemental Information section of the Procedures Coordinator Job Description.

The City of Saint Paul's mission is to integrate equity and inclusion into how we approach all our work. Our vision is to be committed to building an equitable and inclusive city that will shift culture in city processes and policies, eliminate structural inequities, and ensure timely and relevant access to services, resources, support, and opportunity to every person in Saint Paul.
Four (4) years experience providing technical customer support services for department software applications and information systems. Proficient as a user in department specific software and other automated systems as identified by the department and/or on the Job Announcement.

An Associate Degree in Business Administration, information services or a related field is preferred and may be substituted for up to two (2) years of the required experience.
By Closing Date, you MUST
  1. Submit a City of Saint Paul online application, including answers to the Supplemental Questionnaire.
  2. Upload or submit the following required documents via the online application system, mail, in person, email, or fax. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
  • A legible copy of your proof of education, if applicable
  • A resume
First time applying online? Read our How to apply Online Guide.
Not sure how City of Saint Paul's hiring process works? Attend one of our Elevate sessions. The schedule is available at
Selection Process Information
Assessment: Qualifications Rating
The Qualifications Rating is an assessment of your completed application, answers to the Supplemental Questionnaire, and yourresume (if included). Be as specific and detailed as possible in completing your application and any attachments. You must submit your completed application, supplemental questionnaire and any attachments by the application deadline.
Eligible Lists created from Open Job Posting: This job posting is open to anyone who meets the position requirements. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. Those who pass the assessment will be placed on an eligible list for approximately one year. If the open eligible list created contains a veteran, one open list will exist. If and when there are no veterans remaining on the eligible list (i.e. hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered.

Final Selection Process: A Hiring Manager will consider applicants placed on the list of eligible candidates. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.

Condition of Employment: This position requires a credit check, drug test, and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer. The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.

Human Resources Contact Information:  
Chrissy Hauge at 651-266-6512
200 City Hall Annex
25 West Fourth Street
Saint Paul, MN 55102
Fax: 651-266-6490
To refer to this information, we recommend you print this job posting before you apply. For technical assistance regarding the online application, please call 1-855-524-5627 during regular business hours.
Veteran's Preference: If you are a veteran and would like to receive Veteran's preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.

The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQ community, and individuals with disabilities are strongly encouraged to apply.