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Desktop Support Technician - Job ID: 424454

The Department of Correction is seeking a Desktop Support Technician who under direct supervision, with moderate latitude for independent initiative and judgment, will be responsible for the configuration, installation, maintenance, trouble shooting and repair of PC’s, Printers, Laptops, Tablets, Thin Clients and various other devices. Supports and maintains all Windows- based operating systems including XP, Windows 7 and 10. Provides support and maintenance on all Microsoft Office suite applications. Troubleshoot and repair both local & wide area network communication problems involving cabling and network switch connectivity. Provide accurate and detailed documentation of resolutions in the DOC Ticketing system. Candidate must demonstrate excellent written and verbal communications and be prepared to provide exceptional customer service.


Minimum Requirements
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in data telecommunications/ networking or in a pertinent scientific, technical, electronic or related area and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a data telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or

2. An associate degree from an accredited college including or supplemented by 12 semester credits in data telecommunications/ networking or in a pertinent scientific, technical, electronic or related area and two years of experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in data telecommunications/networking or in a pertinent scientific, technical, electronic or related area for a maximum of two years. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of the experience as described in "1" above.

Special Note - Additional Requirements for Assignment Level IV

To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: 1) As a Telecommunications Associate (Data)-Assignment Levels I, II, and III working for the City of New York; or
2) Performing analytical, planning, operational, technical, and/or administrative duties in a data telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.


Preferred Skills
• Knowledge and experience installing and configuring Windows 7 & 10 desktops in an enterprise environment;
• Excellent verbal and written communication skills;
• Experience in desktop support and wireless network technologies;
• Ability to work on multiple projects simultaneously;
• Capable of lifting and installing equipment up to 50 lbs.
Additional Information