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Business Analyst

Role: Business Analyst
Location: Sunnyvale, CA.
Job Type: Full Time
Weekly Hours: 40 hours per week – Monday- Friday 9:00 AM -6:00 PM
Salary: 50k – 55k Per Year
Client: CTS.

Duties and Responsibilities:
·         First point of contact for system operational questions, problem tickets or defects, and change requests for both external and internal clients.
·        Create and review process flow documentation to assist clients, development or quality assurance staff with questions.
·        Capture required changes working directly with Solution Architects or Development staff to address client requests, documenting written solutions for client review.
·        Maintains system documentation, including user manuals and Help files
·        Develops and maintains system training materials.
·        Uses software tools effectively on a day to day basis.
·         Minimum of 2-5 years of experience with requirements gathering and documentation.
·         Experience with the design and specification of software applications
·        Understanding of Software Development Lifecycle (SLDC)
·        Knowledge of issue management tools (e.g. JIRA, TFS).
·        Good organization and time management skills.
·        Communication skills to interact and present findings to team members, customers, management and support Personnel.

Point of Contact:
Raghu Royal
HR and Placement Manager
Radcom Software Services LLC
Contact: 727-893-0022
Address: 4819 Emperor Boulevard, Suite #456A Durham NC – 27703.
Application Process:
Submit resume to [Raghu Royal] at
Any additional details about application process. Please give a call at 727.893.0022