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Research and Design Intern (Remote)

About the Position 

Libraries Without Borders (LWB US) is looking for hardworking, resourceful, enthusiastic, and self-motivated individuals to join our team as Research and Design interns. If you’re interested in user research, data, and human-centered design to promote digital equity and community empowerment, we welcome you to apply. 

Research and Design interns will support the Research and Design Associate and Director of Education/Deputy Director with designing and iterating upon tools that strengthen and improve user experiences across all LWB US programs. 

We are looking for individuals comfortable with qualitative and quantitative research methods who can leverage such findings to inform design decisions. The right candidates will be curious, self-motivated, and highly adaptive. They should also possess a strong commitment to enhancing social justice, diversity, equity, and inclusion.

A willingness to learn and ingenuity are far more important than prior experience in the field. Since we use the scrum agile methodology for project management, we ask that candidates commit to a minimum of 20 hours/week for 14 weeks to ensure they can fully participate in the scrum ceremonies, effectively collaborate with their peers and LWB US staff, gain a practical understanding of nonprofit R&D, and develop the skills needed to carry out this work beyond the internship. 


  • A self-starting nature and proactive approach to project management 
  • Cognitive flexibility
  • Persistence in overcoming difficulties or unforeseen obstacles in pursuit of a larger goal 
  • Willingness to fail fast, fail often 
  • The ability to identify existing or potential challenges and opportunities when assessing a situation 
  • Experience with mixed methods research 
  • Familiarity with data collection and analysis
  • Cognitive flexibility
  • Strong teamwork and communication skills 
  • Ability to “roll with the punches,” as in remaining calm in the midst of evolving, sometimes unpredictable timeframes and priorities
  • Ability to translate insights into workable prototypes for testing and future iteration


  • Experience applying quantitative and qualitative research methods in a nonprofit setting 
  • Prior experience with UX/UI and human-centered design, applied research, and or research and development 
  • Familiarity with usability studies, heuristic evaluations, interviews, surveys, user personas, journey maps, service blueprints and benchmarking


  • Learn the basics of scrum and agile for project management
  • Assist with a broad set of activities that support education, quality, and innovation efforts across national programs and throughout the organization
  • Inform decisions about information architecture 
  • Support the refinement of the Wash and Learn (WALI) Community Toolkit and ConnectED Tech Kit Guide
  • Produce and present high-fidelity mock-ups of final designs
  • Collaborate with LWB US staff and partners to carry out innovative and impactful R&D projects aligned with the organization’s mission 
  • Conduct literature reviews and background research; finding, organizing, and analyzing qualitative and quantitative data; and preparing presentations or conference abstracts
  • Assist with the design, running, and analysis of research studies and user testing of tools and training opportunities geared to connect people to critical information and services 
  • Communicate research findings to LWB US team and partners to improve programs and streamline processes 
  • Promote tools and training materials to public audiences through reports, webinars, virtual conferences, working groups, and other communities of practice


Please submit your resume and a virtual cover letter to: 

Esther Lui:

For guidelines on the virtual cover letter, see below: 

Please record a one minute video of yourself answering the following questions: 

  • Why are you a good fit to work at LWB US? 
  • Why are you well-positioned to contribute to the Research and Design team and/or advance the mission of LWB US through this work?
  • If your coursework isn’t directly relevant to the position, how does this internship relate to your professional interests? 

We encourage candidates of all backgrounds and disciplines to apply. 
Prior experience in  UX/UI or design is not required.

Note: Applications submitted through Handshake will NOT be reviewed.