Social Worker/Case Manager-Homeless Outreach Team Lead
This advanced level lead position will perform all duties of the social worker/case manager position, and in conjunction with the Behavioral Health Supervisor, assist in providing day to day direction and task assignments. This position will act as a lead worker in the areas of outreach and navigation to individuals and families who are homeless and at risk of entering other systems of care such as mental health, substance use, child welfare and youth justice.
Provides assistance to clients who are at risk of being referred to mental health, substance use, or child welfare services who are experiencing homelessness or housing instability
Acts as primary liaison to various contacts, community agencies, and consumer groups serving individuals and families who are experiencing homelessness or housing instability
Coordinates tasks with other outreach positions in the department, and tracks daily work assignments for linkage and follow up.
Screens and engages people who appear to have acute mental health and/or co-occurring issues at community sites, including agencies serving homeless persons and assists them in obtaining needed services.
Coordinating with other outreach staff daily contact and multiple in-person visits to the shelters per week, including attending shelter staffings as appropriate.
Connects consumers to community service agencies that provide financial literacy and budgeting programs.
Connects individuals to services to improve the person's vocational skills, involvement in, and integration into community activities.
Participates in evaluation of client needs and strengths and assists in designing supports and interventions consistent with the crisis intervention and response plan..
Provides crisis intervention and referral, including prioritization for action when necessary, to assure that safety and service needs are addressed in an effective and timely manner. Serves as a link to community resources and support systems while ensuring that the care is safe, effective, client centered, timely, and equitable including connecting individuals and families to their home community wherever possible
Provides backup to other outreach staff serving as a liaison with probation and parole – receives all referrals for people connecting to doctor appointments and other outpatient services.
Provides backup to other outreach staff serving as a liaison with all state prisons – receives all referrals for people connecting to doctor appointments and other outpatient services.
Coordinates with Mental Health Officer-Clinician teams concerning people who are homeless with others services needs. Maintains appropriate and accurate client documentation according to applicable requirements, codes and policies..
Provides support to individuals and families in crisis or stress situations.
Attends staff meetings, in service and outside agency training sessions.
Maintains the confidential nature of client and business information.
Complies with all local, state, and federal laws governing clients and rendering of services.
Performs related functions as assigned.
Minimum Qualifications Required
Education and Experience:
Bachelor's Degree in social work or related human service field. Three (3) years of recent social work experience preferably working with child abuse and neglect, mental health, substance use or other human service experience.
Licenses and Certifications:
State Social Worker Certification preferred.
Valid Wisconsin Driver's License.
Knowledge, Skills & Abilities
Knowledge of casework principles and methods, social systems, family dynamics, group and individual behavior.
Knowledge of professional social work interviewing principles and techniques.
Knowledge of primary presentations of mental health and substance use needs in adults and children.
Knowledge of Wisconsin Statutes § 48, 938, 51, 55
Knowledge of community resources and ways in which they may be made available to the client.
Knowledge of child development and child rearing skills.
Knowledge of and ability to utilize a computer and the required software.
Ability to diagnose and assess human problem situations, specifically in the area of child maltreatment, mental health and substance use to set priorities for solutions, and to consider alternative treatment plans.
Ability to use authority constructively.
Ability to be decisive and make constructive decisions, under the pressure of crises or emergencies, with the appropriate knowledge and timing.
Ability to establish and maintain cooperative working relationships with a wide variety of collateral resources: law enforcement, Juvenile Court, hospitals, attorneys, school, etc.
Ability to plan and organize work and to make effective use of time; ability to understand human behavior and to relate sensitively and effectively with physically abused, physically neglected, sexually abused and emotionally damaged children and their families.
Ability to establish an effective working relationship with clients who may be resistive, have limited motivation and limited ability to follow through.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain positive working relationships with staff and the public.
Ability to work the required hours of the position.
Lifting 25 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
Lifting and transporting small children.
Frequent standing, sitting, walking and driving.
Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
Occasional bending, twisting, squatting and grappling; frequent climbing and reaching.
Communicating orally in a clear manner.
Distinguishing sounds at various frequencies and volumes.