Social Worker/Case Manager: CCS/CLTS Youth Service Facilitator
Job Summary
Provides case management to children and adolescents who are diagnosed with mental health and/or substance use disorder diagnoses, including children with severe, emotional disturbance, pervasive mental illness and/or physical, emotional, or cognitive disabilities. The goal of the CCS program is to serve children and adolescents with mental health and/or substance abuse disorders who need ongoing services due to impairments that interfere with or limit healthy functioning. The CCS Service Facilitator’s primary responsibility will be in the Comprehensive Community Services program, while serving children dually eligible for Children’s Long-Term Support Waivers.
Essential Duties
CCS Service Facilitators assist program participants in creating personal goals, developing a network of supportive services and in recruiting a Recovery Team, which may include family members, professionals, and other supportive persons.
CCS Service Facilitators provide educational and informational services to consumers, their families, and other interested parties, including determining eligibility for county, state and federal long-term care programs and assisting with referrals to other service providers and community resources.
CCS Service Facilitators use their knowledge of available programs, resources, and services to create an individualized service and recovery plan that best supports the child and family in pursuit of their desired goals. This includes connecting CCS youth/families to supports throughout the community. At a minimum, monthly collateral/contacts and direct contact with the CCS youth every three months must occur. Recovery Treatment plan reviews every six months must occur.
Conduct objective, comprehensive assessments, and reassessments of consumer need.
Develops comprehensive, cost-effective, and goal-oriented care plans that address primary, acute, and long-term care needs.
Completes authorizations for purchase of service and obtains supervisory approval in line with care plans.
Monitors contracted services to assure high quality and the appropriate extent of services provided.
Identifies the need for and assists in the planning and development of new service resources as necessary and/or assigned.
Complies with applicable county, state and federal guidelines related to the provision of service.
Completes and maintains accurate and timely documentation according to applicable requirements, codes, contracts, and policies.
Facilitates communication and maintains positive working relationships with and between consumers, informal support systems, co-workers, health professionals, courts, legal representatives, contracted providers, and the public at large.
Attends and contributes to staff meetings and overall unit performance.
Provides access, allocates, monitors, and evaluates services and fiscal resources for clients.
Meets with clients on regular basis to assure a continuum of services and to judge the effectiveness of services.
Functions as part of treatment teams/multi-disciplinary teams to ensure continuity of care.
Provides assessment, support, counseling, resource coordination and advocacy for clients and families.
Provides patient and family education, support, and advocacy regarding their disability.
Assists in establishing new programs to meet the needs of individuals and target groups on our caseloads.
Reports incidents that create a significant risk or harm to the physical, mental health, safety, or well-being of a child to the WI Department of Health Services.
Removes children from abusive/unsafe situations in collaboration with CPS to safe placement.
Provides advocacy and support to families in efforts to reduce the fragmentation of services, helping families cope with the wide number of providers, courts/law enforcement, other service areas within BCHSD (i.e. Juvenile Justice, Child Protective Services, Child & Adolescent Behavioral Health, Economic Support) and school representatives.
Assures the application of client rights, grievance and dispute resolution processes and procedures.
Interfaces with healthcare providers/insurers/Medical Assistance/Social Security to coordinate services.
Provides crisis intervention for the client and family members to reduce negative outcomes including teen suicides, drug/alcohol-related issues, and violence.
Coordinates services for in-home care and equipment.
Collects and analyzes patient information to help other health professions understand the unique needs of clients and their families.
Aids clients and their families who are coping with the many problems that accompany illness or inhibit recovery and rehabilitation, such as economic need, disability, and lack of resources.
Minimum Qualifications Required
Education and Experience:
- Bachelor’s Degree in social work or related field, with a minimum of one year of experience working with children and/or youth with disabilities.
- Persons with non-Social Work related degrees are eligible and are welcome to apply if they have one year or greater of working with individuals with disabilities.
- Persons with a Master’s Degree in Social Work with or without APSW are also welcome to apply to obtain hours and clinical supervision toward LCSW.
- Persons with a Master’s Degree in other graduate degrees (i.e. professional counseling/marriage and family therapy, psychology) are also welcome to apply to gain additional mental health case management experience toward 3000 hours.
- Plus, a minimum of one-year experience (within the last five years) working with children who experience severe emotional disturbance and/or chronic, pervasive mental illness is preferred.
Licenses and Certifications:
Valid Wisconsin Driver's License
State Social Worker Certification preferred
CCS Certification, or within 90 days of hire
Newly hired staff must complete and pass DHS approved Waiver Basics online training course and Mandated Reporter Online Training as well as becoming a certified Wisconsin Children’s Functional Screener
Knowledge, Skills & Abilities
Knowledge of casework principles and methods, family dynamics, human development, and behavior.
Knowledge of dynamics involved in community and institutional care for persons with long term care needs.
Knowledge of social work assessment principles and techniques.
Knowledge of client rights, grievance and dispute resolution processes and procedures.
Knowledge of laws, codes, procedures, and policies pertaining to child protection and the court system.
Knowledge of state and federal laws, codes, procedures, and policies pertaining to funding sources, Comprehensive Community Services, Child Welfare, and WI Long Term Care program delivery.
Knowledge of community resources.
Knowledge of needs and dynamics of those with varying abilities/disabilities.
Ability to identify and assess human problem situations.
Ability to establish priorities for service intervention and to consider alternative treatment plans.
Ability to work independently.
Ability to receive and provide feedback in a positive, constructive manner.
Ability to be decisive and to make sound decisions under the pressure of crisis or emergency situations.
Ability to plan and organize work to meet deadlines and to make effective use of time.
Ability to establish and maintain positive relationships with consumers and their family members, staff, contracted providers, and the public.
Ability to communicate effectively both orally and in writing.
Ability to work the required hours of the position, which is 37.5 hours weekly, with up to two evenings per week based upon the needs of the CCS consumer/families. The ability to be flexible in the hours of work between the hours of 7am-7pm M-F with core hours being 8:00am-4:30pm.