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Educational Services Advocate (Juvenile Department)

Educational Services Advocate (Juvenile Department)

Job ID: 106374

Location: Juvenile

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Equity, diversity, and inclusion are at the core of everything we do. Clackamas County is committed to building a workforce that reflects the community we serve, so we encourage applicants of diverse backgrounds and experiences to apply.


This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, August 3, 2022.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.


Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees) and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering a variety of gym membership discounts, annual wellness fairs and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

This is a full-time (37.5 hours per week) County position represented by the

Competitive compensation package:

Annual Salary Range: $49,236 - $62,040 (The listed salary range will be increased by a 4.5% Cost of Living Adjustment (COLA) on 7/1/22)

Hourly Pay Rate: $25.24 - $31.81(The listed salary range will be increased by a 4.5% Cost of Living Adjustment (COLA) on 7/1/22)

*Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package and incentives for employees in regular status positions.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

Employer paid 6% Public Employees Retirement System (PERS) retirement contribution (The County currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65
• Other Retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457 Deferred Compensation Plan

A Choice of Medical Plans that include chiropractic coverage, alternative care, vision and prescription drug coverage
A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• A variety of additional optional benefits (see links below for additional information)


Are you passionate about helping others?
Do you want to make a difference in the lives of youth and their families?
Are you “quick on your feet” and able to engage with dynamic youth?
Do you have exceptional organization skills?
Do you have creative problem solving skills?
Do you have the “gift” of remaining compassionate when working with resistance?
Do you believe that all youth are capable of success?

If you answered "yes" to the questions above, please read on! We are searching for a motivated and experienced Educational Services Advocate (classified as the Human Services Coordinator 1) with excellent customer service and interpersonal skills to join our team in the Clackamas County Juvenile Department. It is critical for the individual in this position to be flexible, innovative and motivated to embrace the changing landscape of the Juvenile Department. Your position will support the Juvenile Department's Strategic Business Plan, focusing on the “Positive Youth Development Program.”

The Clackamas County Juvenile Department's Program Team provides essential experiences, education and support to youth, so they can experience personal reformation. If selected for this position, you will play a critical role in the reformation of the youth we serve. In this role, your focus will be on providing individualized educational support, educational support, monitor educational needs and progress in school, assess barriers to youth success in school, and advocate for appropriate academic placement and services. In this role you will engage with youth to set educational goals, remove barriers, provide skill building and character development opportunities to youth, so they can experience positive change and increase self-confidence.

We are committed to being an exemplary organization with best practices in providing equitable juvenile justice, family support, intervention, and reformation services to youth, so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. To that end, we are searching for an experienced individual, who is motivated to be a positive and collaborative contributor, demonstrating strong interpersonal, communication and organizational skills that will allow us to improve, develop and enhance our operations.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of three (3) years of experience working with youth in a school or educational environment
• A minimum of one (1) year of experience working with at-risk youth
• A minimum of one (1) year of experience working with schools to support the educational goals of youth
• A minimum of one (1) year of experience utilizing administrative and organization skills
• A minimum of one (1) year of experience in position(s) that required effective management of workload and related priorities with minimal supervision
• Strong interpersonal skills that translate into the following:

• Strong written and oral communication skills
• Strong active/reflective listening skills
• Effective problem solving skills
• Collaborative, team-oriented approach to work
• Exercising tact, good judgment and diplomacy, especially while working with people who are experience extreme emotions
• Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations

• Must be available to work one (1) to two (2) weekends per month
• Must pass a post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• Knowledge of the juvenile justice system
• Knowledge of restorative justice values and principles
• Knowledge about the instruction and testing process to acquire the General Equivalency Diploma ( GED)
• Knowledge about laws and/or programs related to Special Education Services including but not limited to:

• Special Education Evaluation & Assessments
• Consent Requirements
• Individualized Education Plans (IEPs) and 504s and the laws that govern these services, specifically IDEA and the Section 504 of the Rehabilitation Act of 1973
• FAFE (free and appropriate public education)
• FERPA (Family Educational Rights and Privacy Act
• HIPPA (Health Insurance Portability and Accountability Act)

• Knowledge regarding cultural considerations and equity and inclusion factors in school that can support or be barriers to success
• Knowledge about ESL/ELL (English as a Second Language/English Language Learners)
• Knowledge about TAG (Talented and Gifted Education) and Twice Exceptional Youth
• Knowledge about labelling, bullying/prevention of bullying
• Knowledge about intersection of educational issues related to gender, gender identity, gender dysphoria, and sexual orientation
• Knowledge of Clackamas County School Districts, including schools designed to support students with special education needs, substance abuse or other special needs
• Experience providing educational tutoring for youth
• Experience working with youth with substance abuse issues
• Training, education, or experience in conflict resolution

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Creates a Respectful and Safe Environment by promoting a working environment and culture in which employees and all the youth, families, and victims we serve feel physically and emotionally safe and able to express themselves without repercussion. It will be critical for someone in this position to commit to serving diverse populations, and recognize that all youth, families, and the victims we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, and gender-nonconforming people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses.

Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (

Builds (Cultivates) Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders, in order to work toward shared goals.

Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values.

Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first.

Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve.

Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing.

Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning and self-improvements, demonstrates willingness to grow within the job as technology, organizational changes demand it.

Honors Confidentiality in compliance with privacy laws, business needs, including all juvenile matters, and employee/team relations, using only for the purpose required to fulfill employment obligations.

Seeks to Problem Solve as evidence by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions.

Engages in Self-Management as evidenced by the individual's ability to manage and continually improve the individual's own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks and personnel.

Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing.

Displays Creativity and Innovation by generating new ideas and takes initiative in improving services, processes, programs and products

Puts Ethics into Action by holding themselves to a high standard of professional, honest and objective behavior in all dealings with or about youth, families, victims, stakeholders, community partners and service providers. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with the youth and families the Juvenile Department is entrusted to serve.

Typical duties specific to Educational Services Advocate position (classified as Human Services Coordinator 1) include but are not limited to the following:

• Foster positive relationships with youth, family, school staff, and juvenile department staff through meetings and routine communication resulting in capturing youth's educational goals in a formal plan. Coordinates and assists in planning the activities of a human service program(s) or project(s); Develops and implements work plans and schedules to accomplish program goals
• Review, assess and document youth educational needs which may include testing, tutoring, reassessing school placement or other related issues.
• Monitors and completes reports on a routine schedule regarding school attendance, grades, behavior, academic progress, barriers and successes of youth.
• Attend IEP meetings, 504 meetings or any other educational related meeting appropriate to support educational success of youth.
• Provide appropriate skill building opportunities, educational remediation,
• Support educational transitions youth might experience such as switching schools, starting a GED program, online classes, transition from high school, and or any other unique situations.
• Work to continuously improve program protocols and procedures of the Educational Services Advocate position.

General typical duties of a Human Services Coordinator 1 include but are not limited to the following:

• Enters and monitors program data on a routine and timely basis. Recommends changes for improvements in program services.
• In consultation with Juvenile Department Supervisors, monitors referrals for appropriate program eligibility; matches client needs with available community resources and monitors ongoing services to client; resolves problems and serves as advocate for client, maintains client files.
• Coordinate the activities of the program(s) or projects (s) with other human service programs within the Juvenile Department and other educational, community, and professional meetings and trainings. Makes referrals to other programs/agencies. Coordinates with staff as appropriate with other programs/agencies.
• Develops and maintains program manual.
• Assists in developing and administering program pre/post and other surveys.

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.


The Juvenile Department provides prevention and early intervention services to at-risk youth, as well as case management for youth who have been referred to the department for delinquent behavior.

Its three-fold purpose is to hold juveniles accountable, protect public safety and provide intervention services directed at reforming the youth's conduct.

The Juvenile Department's programs are designed to have the youth restore the losses that they have imposed upon victims and the community at large. We accomplish this by using a strengths based case management approach and by providing opportunities to positively connect the youth in the community.

Mission Statement

The mission of the Clackamas County Juvenile Department is to provide equitable juvenile justice, family support, intervention, and reformation services to youth so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community.


Integrity, Collaboration, and Excellence

Guiding Principles

• To honor diversity and to treat all persons with respect.
• To involve youth, families, and community partners in creating an effective and responsive department.
• To strive to be innovative leaders in the field of juvenile justice.
• To incorporate evidence based practices in our work with youth and families.
• To honor victim's rights and interests throughout all phases of the justice system;
• To invite victim's participation in determining how to meaningfully address harm.
• To provide opportunities for youth to repair harm to victims and communities.
• To engage youth to have positive involvement in their communities.
• To foster open communication and team work in a supportive work environment.
• To demonstrate ethical and honest behavior in all that we do.

Clackamas County only accepts online applications.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

To apply, visit

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