Summer Marketing / Business Intern
The Festival at Sandpoint offers seasonal, paid internships for anyone looking to learn more about the music industry, how music festivals operate, and who are looking to build their professional and educational resume.
Interns learn and experience day-to-day office operations, customer service/relations, marketing, nonprofit and fundraising operations, and more. Interns may also have an assigned area of focus, including but not limited to: marketing, social media, design, business management, and more.
Internships typically run from May/June through the end of the Summer Concert Series. We look for a variety of skills with office interns, production interns, and more. Send us your resume and cover letter and we will be in touch with you.
Job Summary
Title: Summer Office Intern (In-Person, Paid, Can be Used for College Credit)
Location: Sandpoint, ID (On-Site)
Description
Spend your summer working for Sandpoint’s largest summer concert series and expand your professional skills! The Festival at Sandpoint is seeking a highly motivated, passionate, driven, organized, and enthusiastic summer intern(s) as a key team member of this iconic non-profit organization.
Summer Intern(s) are responsible for the basic day-to-day operations of the office, from answering phones, selling concert tickets, customer service, and assisting the Office Manager and Operations Manager with projects, as needed. Summer Intern(s) also ensures that customer and client queries are addressed and create an office environment that is positive, clean, and organized. Other duties may include assisting in marketing, venue production preparation, and venue box office management. The position reports directly to the Office Manager.
Responsibilities
Office Duties and Operations:
- Opening and closing the office daily, when applicable.
- Supporting administrative duties in the office and ensuring that the office is operating smoothly
- Managing office supplies inventory and placing orders, as necessary.
- Performing receptionist duties: greeting visitors and answering and directing phone calls.
- Collecting and sorting incoming mail and deliveries and managing outgoing mail.
Customer Service:
- Providing excellent customer service to both external and internal customers.
- Providing positive interactions and experiences to all customers.
- Utilizing conflict resolution to defuse tense customer service scenarios while remaining positive, respectful, and solution-oriented.
- Effectively communicating the organization’s mission to donors and customers.
- Facilitating the purchasing process of tickets and merchandise with customers.
Office Manager Support: Works closely with the Office Manager to support and assist with programs, projects, tasks, and marketing, as needed.
Minimum Qualifications and Requirements
- Strong written and verbal communication skills.
- Demonstrated ability to always interact in a positive and respectful manner.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Dependable and reliable team player.
- Ability to learn new tasks and information quickly.
- Ability to work collaboratively and independently with little to no supervision.
- Ability to effectively organize, prioritize, multi-task, and manage time.
- Demonstrated accuracy and productivity in a changing environment with constant interruptions.
- Strong work ethic with a high degree of dedication, self-motivation, and drive.
- Willingness to learn new skills.
- Working knowledge of Google Suite (Drive, Docs, Sheets, etc.).
- Familiarity with Canva is favorable.
Mobility
- Office: Primarily sedentary, able to sit for long periods.
- Box Office: Standing, sitting, and walking outside for short periods, primarily sedentary.
Physical Requirements
- Ability to speak, see, and hear other personnel and/or objects.
- Ability to communicate both in verbal and written form.
- Capable of using a telephone and computer keyboard.
- Ability to lift up to 30 lbs.
Environmental Conditions
- Usual office setting or venue box office.