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Associate Director of Enrollment Services

Bellevue College

Job ID: 12593

Location: Bellevue College

Full/Part Time: Full Time

Regular/Temporary: Regular

Position Summary

The Associate Director of Enrollment Services is an exempt position that works under general direction, reports to the Director of Enrollment Services, and is a member of the Student Central Leadership Team. This position supports and assists the director in administration of the Enrollment Services Office. The associate director also works in collaboration with the leadership team and has responsibility for understanding the policies, and performing the functions related to the departments included in Student Central, and for the development of new procedures, policies, and training related to work and operation of Student Central. A critical function of this position is to organize and direct the Enrollment Services Office daily operations, supervise and train full and part-time staff and student employees, and assist other departments on campus to resolve problems and issues related to students and procedures. The work is managerial in nature and performs highly complex work related to the administration of the Enrollment Services Office as a whole. This position operates at a fully-qualified level with an ability to work independently and in accordance with federal, state and college regulations, rules and policies.

This position allows telecommuting two (2) days per week. This is subject to change based on the needs of the department and the college.

Pay, Benefits & Work Schedule

Position Salary Range: $65,255/year - $91,314/year

The salary will be determined based on candidate's qualifications and related experience. Typically, new hire starts no higher than $71,770/year based on Bellevue College Exempt salary schedule.

We offer comprehensive compensation package with salary and benefits as the main components. Generous https://www.bellevuecollege.edu/hr/benefits/ is offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents; choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.

The employee is scheduled to work 40 hours per workweek. This position may be eligible for the overtime provisions of the Fair Labor Standards Act; salaries below the https://lni.wa.gov/forms-publications/F700-207-000.pdf is eligible for overtime pay.

About The College

Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 54% students of color and over 1,300 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.

We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our https://www.bellevuecollege.edu/futurevision/core-themes/, diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.

For more information, visit https://www.bellevuecollege.edu/facts/.

About the Department

The Enrollment Services Office is one of four departments that make up Student Central. Student Central is a single service area for departments identified as Enrollment Services, Evaluations and Graduation, Placement and Testing Services, and Financial Aid. The Enrollment Services Office houses the following programs, and has campus-wide responsibility related to these areas: Records and Grades, Washington State Residency, Admission to the College, and all Registration processes. These programs are distinct in areas related to Washington State law, regulations and reporting requirements.

Essential Functions

Perform, Organize, and Coordinate Operations for Enrollment Services

• Provide support and oversight for Program Specialists, part-time hourly and student employees

• Manage the Enrollment Services website, office schedule, including phones and virtual options, to ensure proper coverage

• Assist the Director in planning, setting goals, identifying and solving problems, clarifying expectations, and evaluating processes within the Enrollment Services Office

• Assist the Director with course roster and grading processes, and ensure accuracy and security of grades. Work with faculty and the campus community to maintain accurate course and grade data and information

Supervise, Train, Support and Develop Staff

• Supervise designated full-time staff. Select and hire staff, make recommendations for disciplinary action, approve/deny leave requests, evaluate employee performance on a yearly basis, resolve grievances in consultation with HR, establish office expectations, and take corrective action

• Build an effective team that is results driven and characterized by collaboration and cooperation

• Provide training, feedback, instruction, and encouragement to staff to enable continuous improvement and to promote optimum job performance. In collaboration with the Director, organize and provide training as needed to employees and other division staff associated with Student Central and Enrollment Services functions

• In collaboration with the Student Central Leadership Team, participate in the development of staff meetings and training, and periodically chair the staff group meetings

Perform, Organize and Coordinate Operations for Student Central

• Work with the leadership team to develop processes, policies, and procedures needed within Student Central

• Participate on the Student Central Leadership Team and collaborate with other team members to meet the needs and goals of Student Central, and the Student Affairs Division

• Co-manage the Student Central work schedule and assist staff with problem resolution related to students and to processes

Technical Support, Report Analysis and Compliance

• Provide technical support and serve as a technical resource for the student management system ctcLink (PeopleSoft), QLess (virtual queue management platform) and TargetX/Salesforce (CRM platform)

• Participate in SBCTC workshops and trainings and quarterly council meetings

• Provide support, oversight and management of functions related to transcripts, records requests, and registration

• Produce data reports and analysis related to student enrollment and admissions, manage job scheduling, and report distribution

• Ensure Student Centra is compliant with FERPA requirements, and report issues or concerns to the Director

• Perform other duties as assigned

Minimum Qualifications

• Bachelor's degree. Any combination of relevant education and/or experience may be substituted for the educational requirement on a year-for-year basis

• A minimum of three (3) years' full-time experience, or equivalent part-time experience, administering Enrollment Services programs in a higher education setting

• A minimum of two (2) years' progressive full-time experience, or equivalent part-time experience, leading or supervising other staff (may include part-time and student employees)

• Experience working as a subject matter expert (SME) in a Student Information System (SIS) such as PeopleSoft, Banner or Datatel, etc.

• Effective communication skills

• Experience working in a collaborative team environment with diverse employees and student/customer groups

• Demonstrated ability to understand and interpret detailed information and trouble shoot and problem solve academic and systems issues, with attention to detail

• Demonstrated ability think critically, be proactive, meet deadlines and prioritize time-sensitive work

Preferred Qualifications

• Master's degree in student affairs, student development, educational leadership or other related area

• Three(3) years' experience supervising full-time staff

• Experience working with people with physical and learning disabilities

• PeopleSoft Student Services and Financials experience (ctcLink)

• Experience in developing and implementing business processes and technology solutions

• Experience in Enrollment Services programs in the Washington State and Community and Technical College system

Conditions of Employment

Bellevue College intends to provide a drug-free, healthy, safe, and secure work and educational environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform her/his/their assigned duties.

Bellevue College employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Bellevue College requires all employees must be fully vaccinated and your vaccine status will be verified upon hire. Please reach out to the HR Office at mailto:jobs@bellevuecollege.edu if you need information on medical or religious accommodation.

Sexual Misconduct and Background Check:

Prior to start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080.

Check frequently in your inbox, spam, junk, clutter email folders for any communication regarding the next steps from Bellevue College and our background check partners.

Reference Check:

Reference checks may include, but are not limited to, contacting references and verification of work experience, and/or past job duties.

Other Information

• This position is NOT eligible for relocation allowance.

• This position is NOT eligible for sponsorship for employment-based visa.

How To Apply

Applications received by 05/16/2023 will be given full consideration. Applications received after that date may be considered until the position is filled.

All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will not be considered for the position (only submit required documents with the application, additional documents will not be reviewed.) Please review https://www.bellevuecollege.edu/jobs/applying-for-jobs-tips/ before applying. Current Bellevue College employees should apply the position through Employee Self Service.

Required application materials:

• Attach a Cover Letter (min 1 pg., max 2 pgs.)

• Attach a Resume

• Attach a Diversity Statement (min 1 pg., max 2 pgs.) that addresses the following: Describe and provide specific examples of how your educational and/or professional experiences, background or philosophy demonstrate your commitment to diversity and equity, and how these prepare you to contribute to Bellevue College

• Complete Job Questionnaires if applicable

Contact:

If you have questions with regards to the application or the hiring process, please contact Office of Human Resources at 425-564-2274 or email to mailto:jobs@bellevuecollege.edu.

EEO Statement

Bellevue College does not discriminate on the basis of race, color, national origin, language, ethnicity, religion, veteran status, sex, sexual orientation, including gender identity or expression, disability, or age in its programs and activities. Please see policy 4150 at https://www.bellevuecollege.edu/policies/. The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, 425-564-2641, Office C227, and EEOC/504 Compliance Officer, 425-564-2178, Office B126.

Applicants with disabilities who require assistance with the recruitment process may contact mailto:hraccommodations@bellevuecollege.edu or 425-564-2271.

To apply, visit https://apptrkr.com/4131968

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