Internship, Client Services
Join our Client Services department! The Client Services team provides a variety of support to our clients post-implementation through the lifecycle of their relationship with Paylocity. The Team strives to create a positive relationship with clients to build client loyalty and retention. With a team of dedicated and knowledgeable Account Managers, clients get their questions answered, problems solved, and needs met timely & accurately. Client Services aims to create a one-of-a-kind client experience for all Paylocity’s clients.
RESPONSIBILITIES:
- System data integrations and data management (i.e.. refresh client holiday lists, update company sets and/or SUI rates)
- Payroll policy system updates for large clients
- Client data maintenance and customer profile management including banking and wire changes, addresses and delivery locations
- Collaborate with internal teams to address client needs and resolve issues
- Email support
- W2c reprints
- Review client feedback and identify trend via operations Voice of Client (VOC) program
- Assist with projects across Operations as needed
Requirements
- Currently enrolled in a college degree program working toward a Bachelor’s or Master’s degree with an anticipated graduation between December 2025 and Spring 2026
- Strong experience with MS Office and MS Excel
- Account management or customer service background
SOFT SKILLS:
- Strong time management skills with attention to detail and ability to prioritize effectively; in a fast-paced environment
- Ability to recognize and maintain confidentiality of information
- Strong written communication skills for business correspondence
- Strong analytical and problem-solving skills
- Data-driven mindset
- Self-starter with the ability to handle multiple projects at once
- Team player attitude and willing to jump in wherever necessary
- Strong interpersonal communication, writing and organizational skills