Customer Information Representative

Customer Information Representative
ID: 5494
Company: Superior Water, Light and Power, Inc.
Location: Superior, WI
Union Contract: ALLETE - SWLP Contract
Application Close Date: 5/5/2025
Link: https://phg.tbe.taleo.net/phg04/ats/careers/requisition.jsp?org=ALLETE&cws=43&rid=5494

Superior Water, Light and Power (SWL&P), an ALLETE company, provides electricity, water, and natural gas to customers in Superior, Wisconsin, and adjacent areas. Its offices are in Superior in northwestern Wisconsin across the St. Louis River from Duluth, Minnesota, where ALLETE is headquartered. SWL&P has served this region for more than 130 years and today has 15,000 electric customers, 13,000 natural gas customers and 10,000 water customers. SWL&P plays a unique and significant role in ALLETE’s sustainability-in-action strategy. Our culture drives excellence through our shared values of integrity, safety, people, and the planet.

RESPONSIBILITIES:

• Provide a variety of customer services under close-to-moderate supervision for one or more functional areas
• Must have a working knowledge of the Public Service Commission of Wisconsin regulations and code
• Resolve customer questions, complaints, and requests; sets up new accounts; maintains records on customer accounts, credit risks, and delinquent accounts; including updates to Customer Information System(s)
• Perform a wide variety of credit and collection functions, including coordination for field disconnection and reconnection activities 
• Provide usage and service information
• May provide fill-in, overflow, and outage dispatch assistance
• Ensure departmental standards are met, data interfaces are effective and data integrity is not compromised
• Establish and maintain policies and procedures
• Enhance and maintain Company image by supporting and communicating Company decisions, policies, and practices, while protecting confidential Company information and customer privacy
• Foster a positive work environment and culture through actively supporting Company values.
• Additional duties, tasks and project support performed as assigned to meet department needs

REQUIRED EDUCATION:

• High School Diploma or equivalent

REQUIRED EXPERIENCE:

• One year or more related work experience

SPECIAL REQUIREMENTS:

• This position will report regularly in person to Superior, WI
• Must be able to operate a personal computer and appropriate software packages, including Microsoft Office Suite
• Requires excellent interpersonal as well as verbal and written communication skills to establish and maintain productive working relationships
• Requires the ability to maintain a high degree of confidentiality
• This position may be subject to assessment of skills, job match and/or aptitude.

BENEFITS:

The expected hourly compensation range for this position is $28.76 - $31.95. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, and experience. Additionally, this position qualifies for a comprehensive benefits package, including Retirement Benefits, Medical, Dental & Vision, Health Savings Account, Flexible Spending Account, Life Insurance and Disability, Tuition Reimbursement, Voluntary Benefits, Paid Absences, and more.

This applicant pool may be used to fill additional openings within 90 days of the posting close date.

Employer will not sponsor Visas for position.

External applicants must apply online via www.allete.com/careers.

ALLETE is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.  

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-7553.

EEO/AA/F/M/Vet/Disabled