Co-op, Customer Success Consultant (Fall 2025)
Note: This is a full-time, on-site (hybrid) Co-op opportunity from late Aug/ early Sept – Dec 2025 (~16 weeks) in Oak Brook, IL.
About Chamberlain Group:
Chamberlain Group is a global leader in access solutions. Our leading brands like LiftMaster, Chamberlain, Merlin and Grifco are found in millions of homes and commercial applications across the globe. Our innovative products powered by the myQ digital ecosystem provide customers with smart access solutions to move safely through garages, homes, communities, businesses, and storage facilities.
At Chamberlain Group, we hire smart people to work on cool products for a connected world.
About our Internship Program:
At Chamberlain Group, our interns work on real, meaningful projects that are at the center of our business strategy and our company’s transformation. Our program offers you:
- Development & Skills Training: We offer informative workplace success sessions to hone your skills, covering topics from time management to effective communication.
- Networking: Events are open to interns and full-time employees to encourage early-career networking and guidance opportunities.
- Mentorship: You’ll be assigned a full-time employee as your mentor who will guide you throughout your program.
- Conversations with Leaders: Meet with and learn from our CEO and other leaders at CG through intimate and authentic Q&A sessions.
- Community Giving: Attend volunteer outings with other interns to give back in the community.
About the Role:
As a Customer Success Consultant Co-op within Chamberlain Group’s Emerging Business Group, you will gain hands-on experience with our myQ Enterprise software, CRM tools, and knowledge management systems. You’ll support the development and execution of customer communication cadences to maintain regular touchpoints and engagement. You will also contribute to documenting solution functionality to enhance our internal knowledgebase, helping both our team and our customers access information more efficiently. This work will also support onboarding and training for new team members and customers on the myQ Enterprise platform.
You’ll learn about Chamberlain’s IoT-enabled commercial hardware and our myQ Enterprise software, which is deployed in warehouses and distribution centers. You’ll collaborate with Customer Success Managers and contribute to supporting both new and existing customers.
Essential Duties and Responsibilities:
- Customer Success Consultant Co-ops can expect to:
- Learn the myQ Enterprise software through hands-on experience, testing, and assisting in customer support
- Build out sections of our knowledgebase by documenting how key software features and functions work
- Create and track software issues (Jira) and maintain knowledgebase content (Confluence and other platforms)
- Use Salesforce to document and track customer interactions
- Attend and participate in internal and external meetings, including product demos and issue reviews
- Collaborate with cross-functional teams across the organization
- Assist team members with various projects as needed
- Follow all health and safety guidelines and company policies
Minimum Qualifications:
- Currently pursuing a bachelor’s degree in business, communications, marketing, supply chain, or a related field at an accredited college or university
- Ability to work onsite at our Oak Brook, IL office (15 miles west of Chicago) at least 3 days per week
- Willingness to travel within the U.S.
Preferred Qualifications:
- Basic understanding of project management principles
- Familiarity with CRM, knowledge management, or issue tracking tools (Salesforce, Jira, and Confluence preferred)
- Proficient in Microsoft Office Suite
- Strong written and verbal communication skills
- Solid analytical and problem-solving abilities
We are currently only considering applicants for internship and co-op positions who do not require employment sponsorship now or in the future. Candidates working on OPT authorization will not be considered.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.